TELUS, eGain: Enhanced CCaaS

 

TELUS International (NYSE and TSX: TIXT) has partnered with eGain Corporation (NASDAQ: EGAN) to integrate the eGain Knowledge Hub™ into its Contact Center as a Service (CCaaS) offering. This collaboration enhances customer experience by providing AI-powered knowledge management solutions. The eGain Knowledge Hub™ ensures consistent and personalized interactions across live and self-service channels. It empowers agents with accurate information, supports efficient online chatbot interactions, and maintains consistency in FAQ responses on websites. By leveraging eGain's expertise, TELUS International aims to prioritize customer satisfaction through tailored solutions that optimize agent efficiency and enhance self-service options. This integration underscores TELUS International's commitment to delivering exceptional end-to-end customer experiences.

More Information: https://www.techdogs.com/tech-news/business-wire/telus-international-partners-with-egain-to-elevate-its-contact-center-as-a-service-ccaas-offering-with-modern-knowledge-management-and-ai-functionalities